Business Skills Development Package:
The Business Skills Development Bundle includes the following courses:
Certified Business Analysis Professional (CBAP) Certification - 2.0 aligned
- Introduction to Business Analysis and Essential Competencies
- Introduction to Business Analysis Planning
- Planning Business Analysis Communication and Monitoring
- Business Analysis Requirements Elicitation
- Business Analysis Requirements Management and Communication
- Business Analysis: Enterprise Analysis
- Business Analysis: Introduction to Requirements Analysis
- Business Analysis: Verify and Validate Requirements
- Business Analysis: Solution Assessment and Validation
ITIL® 2011 Edition Foundation Syllabus exam
- Mentoring ITIL Foundation
- TestPrep ITIL Foundation
- ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
- ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
- ITIL® 2011 Edition Foundation: Service Strategy Processes
- ITIL® 2011 Edition Foundation: Service Design Fundamentals
- ITIL® 2011 Edition Foundation: Service Design Processes
- ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
- ITIL® 2011 Edition Foundation: Introduction to Service Operation
- ITIL® 2011 Edition Foundation: Service Operation Processes
- ITIL® 2011 Edition Foundation: Continual Service Improvement
Certified Associate in Project Management (CAPM) - PMBOK® Guide - Fifth Edition-aligned
- Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed.
- TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed.
- Managing Projects within Organizations (PMBOK® Guide Fifth Edition)
- Project Management Overview (PMBOK® Guide Fifth Edition)
- Project Management Process Groups (PMBOK® Guide Fifth Edition)
- Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)
- Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition)
- Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition)
- Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition)
- Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition)
- Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition)
- Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition)
- Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition)
- Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition)
- Planning Project Costs (PMBOK® Guide Fifth Edition)
- Controlling Project Costs (PMBOK® Guide Fifth Edition)
- Plan Quality Management (PMBOK® Guide Fifth Edition)
- Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)
- Planning Project Human Resources (PMBOK® Guide Fifth Edition)
- Managing Project Human Resources (PMBOK® Guide Fifth Edition)
- Plan and Manage Project Communications (PMBOK® Guide Fifth Edition)
- Control Project Communications (PMBOK® Guide Fifth Edition)
- Risk Management Planning (PMBOK® Guide Fifth Edition)
- Identifying Project Risks (PMBOK® Guide Fifth Edition)
- Performing Risk Analysis (PMBOK® Guide Fifth Edition)
- Risk Response and Control (PMBOK® Guide Fifth Edition)
- Planning Project Procurement Management (PMBOK® Guide Fifth Edition)
- Managing Procurements (PMBOK® Guide Fifth Edition)
- Project Stakeholder Management (PMBOK® Guide Fifth Edition)
- Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition)
- The Role of Ethics in Project Management
- Core PMI® Values and Ethical Standards
Certified Information Security Manager (CISM) 2013
- Mentoring Certified Information Security Manager (CISM)
- TestPrep Certified Information Security Manager (CISM) - 4 hr(s)
- CISM 2013: Information Security Governance (Part 1)
- CISM 2013: Information Security Governance (Part 2)
- CISM 2013: Information Security Governance (Part 3)
- CISM 2013: Information Risk Management and Compliance (Part 1)
- CISM 2013: Information Risk Management and Compliance (Part 2)
- CISM 2013: Information Security Program Development and Management (Part 1)
- CISM 2013: Information Security Program Development and Management (Part 2)
- CISM 2013: Information Security Program Development and Management (Part 3)
- CISM 2013: Information Security Program Development and Management (Part 4)
- CISM 2013: Information Security Program Development and Management (Part 5)
- CISM 2013: Information Security Incident Management (Part 1)
- CISM 2013: Information Security Incident Management (Part 2)
Leading Teams
- Launching a Successful Team
- Establishing Goals, Roles, and Guidelines
- Developing the Team and its Culture
- Building Trust and Commitment
- Fostering Effective Communications and Collaboration
- Motivating and Optimizing Performance
- Dealing with Conflict
- Managing Virtual Teams
Customer Services Representative, Professionalism
- The Customer Services Representative (CSR) - 3.3 hr(s)
- Support Center Services and Work Enviroment
- Team and Customer Relationships
Essentials for Managing Technical Professional
- Transitioning from Technical Professional to Management
- Strategies for Transitioning to Technical Management
Optimizing Your Performance of a Team
- Managing Technical Professionals
- Being an Effective Team Member
- Establishing Team Goals and Responsibilities
- Elements of a Cohesive Team
- Effective Team Communication
- Using Feedback to Improve Team Performance
Writing for Technical Professionals
- Preparation and Planning
- Effective Writing Techniques
Bundle price: R 4,495 or R4 995.00 with 35% deposit R1 748.25 & 9 monthly installments of R360.75
Certification:
International exams are optional and can be written at any Pearson Vue Testing Centre in South Africa. Discounted international exam vouchers can be purchased through IT Academy.
How our courses work:
On enrolment we issue our learners with an username and password to access their courses for a 12 month subscription. At the end of each module you will be required to answer multiple choice questions, these marks are registered in our database. Should you obtain 70% and above you will receive IT Academy Course Mastery Certification by mail, at no additional cost.
International exams are written at any Prometric Testing Centre in South Africa. Discounted international exam vouchers can be purchased through IT Academy.
Courses include:
- Courses are printable and downloadable in .pdf
- 24/7 Advanced Instant Mentoring
- 24 x 7 x 365 e-mail Support
- Free Cram Tests from www.certmagic.com and www.troytec.com
- Discounted international exam vouchers
- 12 months Subscription
- IT Academy Course Mastery Certification
To enrol for the Business Skills Development course please click here.
